Hotel Castilla Vieja

The hotel itself was perfect, and I would have been totally satisfied, had it not been for the argument regarding the dogs accompanying us and refusing to refund me on a cancellation once charges were added for the dogs. The hotel should not have been permitted to load the booking as non-refundable without the extra charges they wanted being disclosed up front before taking our money, then refusing to permit s cancellation once without refund once they disclosed the extra charges. Management refused to budge, but in the end agreed to not charge the extras.The mini fridge in the room was useful, particularly as it was not mentioned on the booking page and the location was perfect and in a great area of the city in the pedestrianised restaurant and bar area. Parking at the hotel was expensive, but fortunately there was a cheap paid parking area practically outside the hotel.

The property is in a good central location with walking distance of everything in the city centre. Everything felt spotlessly clean and the staff were very courteous and friendly. My room (219) was enormous and very comfortable for my two night stay.

Rooms are very clean and good size. Receptionist was excellent. We requested a specific room based on our last visit, the hotel acknowledged this on arrival but as this room was occupied they gave us a similar quiet room on another floor which we enjoyed just as well. Parking is secure and easy to access as we have a large SUV. Easy walking distance to the main areas.

Very spacious and comfortable room in a great location. A few minutes from the Plaza Mayor and the main shopping area. Plus, 10 minutes from the Cathedral. Comfortable bed and a large bathroom with large shower enclosure. Our room was very quiet with views over looking a mainly residential square at the back of the hotel. We opted for the parking option which we found helpful especially as the car was rather loaded down.

The area is very central and there is a good resturant/cafe connected to the hotel that we used for lunch and sometimes dinner.